Shipping & Returns

1.    Door to door Express: EMS (www.ems.com.cn)

We suggest you use EMS, cheap, fast and safe. in our web, all shipping fees are based on EMS rates charge.of course, we will use pointed courier by customer(such as UPS, Fedex, DHL,TNT ), shipping fees both upon to customer.

2.    Airs carry (if your order is bulk and large in weight, we suggest you use Air carry. by this, you need to clear custom in your local airport.)

3.    By sea

Order Tracking

Order tracking is a traditional function of KB to help customer track their packages by themselves online. When order is dispatched tracking number will be sent to customer by mail from us.Customer also can update refresh my order status in "my Account". 

Tax and Duties

We don't add taxes, VAT, or other hidden charges You pay what you see on the checkout page, ie goods subtotal + shipping cost

However - In most countries in the world you have to pay taxes on imported goods Sometimes goods under a certain value, or in certain categories, do not incur taxes The rules are different in every country In any country the rules are often applied differently in different places, and sometimes rather randomly,BQ is based in China We are a Chinese company Therefore anything you buy from us is going to be imported as far as your country's customs are concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country. As the buyer, it is your responsibility to learn your country customs’ information before you order
If you have to pay import taxes and/or additional duties and sales taxes (eg VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. It is not possible to pre-pay it .

If you are drop-shipping or sending a gift item to someone else please make sure they are aware of the possibility of having to pay taxes when receiving the goods.If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc Just tell us what you need and we will let you know what we can do to help

No, the prices of products selling on BQ do not cover any import duties and taxes occurred in buyer's countries/area. To help the buyers to avoid these unnecessary fees, we will declare the value of the package under the maximum amount for tax-free, or as Customer’s requirement. WE CHARGE NO SALES TAX.

How long the Order will arrive customer?

Without any special situations, all the orders will be shipped via EMS from China. by express shipping, it takes 3-4 business days to Asian countries and the U.S, 4-5 business to Canada and most European countries, 7-10 business days to remote districts.For other areas, the actual delivery day depends on the distance and local courtier policy.